17 May Survey | SME Customer Experience Benchmark
Posted at 19:20h in Benchmarking, Club Insights, Finance, IT, Marketing, SME Interests
This quarter, we polled more than 70 SME leaders across London and Birmingham to better understand the importance of customer experience in their corporate strategy. We found a strong correlation between fast growth and investment in customer experience across members.
Working on an ambitious CX Strategy for 2017? See our experts discuss top tips on driving a culture of innovation.