“While technology helps, of course, it won’t cut it on its own — supply chain networks are first and foremost people networks.”
With the recent advancements in technology, including AI and IoT’s use across each stage of the supply chain, organisations are spoiled for choice of ways to increase operational resilience and efficiency. And with AI’s ability to improve employee productivity by 66% [Forbes, 2023], it is a fool-proof way to get ahead of the competition.
However, improving the technology is only half the problem. Without the proper people infrastructure in place, you will not reap the benefits. It is no coincidence that 80% of digital transformations fail while only 8% of companies have enough in-house talent to support large digital transformations [Forbes, 2023]. Investment in people is as crucial as investment in technology.
The capability of modern-day technology is undeniable, but people are still the supply chain’s greatest asset. How will you ensure your people infrastructure is in place, so that you can integrate cutting-edge technologies to improve operational efficiency within your supply chain?
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