Seamless Subscriber Experience

Virtual Private Roundtable
Tuesday 9th July
11am – 12pm BST
“As the integration of smart technology moves at light speed, it is important for business leaders and owners to move with it”


– Forbes [2024]

With subscriber fatigue at an all-time-high, and new offerings emerging daily, innovation and differentiation have become non-negotiables for subscription-based organisations. And with 70% of consumers willing to leave their current brand for a higher-quality alternative, organisations must sing along to their customer’s tune [Forbes 2023].


The challenge is, around 80% of organisations are still reliant on legacy systems in their service, hindering their growth and transformation initiatives [Forbes 2023]. From inadequate payment processing capabilities to a lack of subscriber analytics, their systems can’t keep up. In order to scale and meet the demands of today’s customers, leaders must reimagine their understanding of what it means to deliver a seamless subscriber experience.


The time to act is now. Product, growth and technology executives with the right tools at their disposal will not only retain their hard-earned consumers but also elevate their services to new heights. How will you leverage technology to create a frictionless experience that retains and satisfies hard-earned consumers?



Jeff Sheldon

Senior Vice President of Engineering at Recurly

Read more about Jeff here.

Jeff has an intimate understanding of the subscription market, working with thousands of business to provide subscription management solutions. With over 25 years of experience, Jeff has an invaluable understanding of how to best leverage technology as a strategic leader, looking for new ways to innovate, improve and enhance organisations processes, practices and culture to ensure they reach their targets in an increasingly competitive market.


Senior decision-makers with a focus on Product & Technology within the subscription industry. This discussion will be valuable to you if you’re looking to evolve your offering and move away from a one size fits all experience. 

Attendance is capped to ensure every participant is able to contribute. The meeting is only open to invited participants or those who have been referred by a colleague or our partner, Recurly.


A special thank you to Recurly for their continued support of the Change Makers Club. Recurly is a leading technology-focused company that specialises in subscription and billing platforms for software, media, consumer goods, financial services, and insurance industries. Established over 14 years ago, their vision is to drive businesses to grow their recurring revenue faster, smarter, and stronger. Recurly is trusted by leading brands looking to grow the lifetime value of every subscriber. You can read more about their report here.


All of our roundtables are focused, collaborative and informative. Thanks to a chaired and moderated discussion you will: gain insights and ideas from thought leaders within the subscription economy, benchmark your own plans within a collaborative and confidential environment and network with an exclusive group of senior executives in similar size organisations to you.

jh profile pic

James Harris


William Russell

Club Director

Alex Fernandez-Buckley

Club Director

Elle Brasier

Head of Operations



We’re committed to supporting our society and environment. When you attend a Change Makers Club event, we pledge to neutralise your carbon footprint. To offset your travel or energy usage we will plant a tree via One Tree Planted. Once mature, the average tree has a net absorption of 30 kg of CO2 per year, which equates to 227 miles of travel by car or 96 hours of office usage. You can see our maths here.


Learn more here:

If you have a question about attendance, please contact me:


Alex Fernandez-Buckley

Club Director, Change Makers Club


Tel: +44 (0) 7875713572


Address: 18-20 Huntsworth Mews, Marylebone NW1 6DD