If ever there was a time to roll out the cliché, “work smarter, not harder”, this is it. Most organisations are facing an uncertain path to recovery, with the majority cutting headcount further and holding on tight to their cash reserves. Despite this, McKinsey interviewed Microsoft CEO Satya Nadella who said, “We’ve seen two years’ worth of digital transformation in two months.” The quarter is the new year, and the fastest will win. So how do you maintain pace, operate effectively, and deliver for your customer with fewer resources?


One very strong contender to answer this question is Digital Workflow Transformation. It has the potentiation to achieve much more with significantly less. No wonder Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies to deliver better customer experience, build resilience into operations and drive margin.


However, whilst it’s tempting to “get some stuff going” it’s optimal to have a long-term view as well. So,

  • What is the optimum road-map?
  • How do you build the business case?
  • And what does the right technology partner look like for 2020 and beyond?

Who Should Attend?

Senior decision makers and other top-executives, including industry-wide thought leaders from enterprise level organisations.


Attendance is capped to ensure every participant is able to contribute. The meeting is only open to invited participants or those who has been referred by a colleague or our partner, Kofax.



Kofax helps organisations transform information-intensive business processes, reduce manual work and errors, minimise costs, and improve customer engagement. They combine RPA, cognitive capture, process orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability.

What is the experience?

All of our virtual roundtables are focused, collaborative and informative. As a participant you join via video and – thanks to a chaired and moderated discussion – take away actionable ideas to implement within your business and with your customers.


Prior to the virtual meeting taking place, each attendee is interviewed to understand their interests and perspective. Those who register early will also contribute towards the insight report, which will be published prior to the virtual meeting and will be the focus of the discussion.


The Team

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James Harris

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Georgina Hayes

Club Director
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Philippa Brown

Research Director
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Joe Scothern

Research Director
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Matt Hearne

Executive Director

Elle Brasier

Operations Manager

If you have a question about attendance, please contact me:


Georgina Hayes

Club Director, Change Makers Club


Tel: +44 (0) 20 3322 6788

Email: ms@changemakersclub.com

Address: 18-20 Huntsworth Mews, Marylebone NW1 6DD