In 2023, fast-growth banking and insurance firms are facing a high-wire act. The current economic downturn means more than ever they must operate efficiently to survive. But this must be done without compromising customers’ experience. Given just a 5% increase in customer retention rates lead to an increase in profits of 25%, it’s a high- stakes game with no room for error [FORBES, 2023].
But many are grappling with a losing hand. They’re operating with a mismatch of fragmented systems and struggling to effectively utilise the latest technologies. Given 63% of organisations that have successfully integrated AI report increased operational efficiency and profitability [FORBES, 2023], having the technological infrastructure to deliver a seamless experience without overburdening your team, is the difference between winning and losing in 2023.
In the pursuit of customer obsession, many organisations face challenges stemming from their outdated systems. This begs the question: How can you effectively harness the latest technological advancements to secure a lasting competitive advantage?
We’re committed to supporting our society and environment. When you attend a Change Makers Club event, we pledge to neutralise your carbon footprint. To offset your travel or energy usage we will plant a tree via One Tree Planted. Once mature, the average tree has a net absorption of 30 kg of CO2 per year, which equates to 227 miles of travel by car or 96 hours of office usage. You can see our maths here.
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