“There’s no doubt that artificial intelligence is the future of customer service.”

– Forbes, 2023

Artificial Intelligence (AI) is transforming customer experiences, allowing businesses to gain invaluable insights into customer needs and behaviors. Early adopters have seen AI streamline customer service processes by 20%, boost satisfaction rates by 61% and maximize revenue generating teams by up to $1 trillion [McKinsey, 2024].

Successfully integrating AI into the customer experience requires more than just technology implementation; it demands a company-wide cultural and operational shift. With the impending rise of generative AI directly interacting with customers, organizations face the urgent need to break down silos, align teams, and foster a customer-centric environment.

Learn how to overcome internal barriers and technological complexities to harness AI’s full potential in delivering superior customer experiences that exceed expectations and increase revenue by up to 40% [McKinsey, 2024]. Join industry leaders to explore practical strategies for synchronizing culture, organization, and technology, propelling your organization toward unparalleled customer centricity.

THOUGHT LEADERS

Tim Schönborn – Lead AI at CloudNation

Specializing in data-intensive systems and cloud-native technologies, Tim is at the forefront of innovation in cloud technology and AI. Currently, Tim’s focus lies in harnessing the transformative potential of generative AI for customers.

Siegfried Schallenmueller –  Head of Digital Innovation, EMEA Commercial at AWS

Strong leader with broad experience and expertise in creating new software driven business models, digital transformation, generative AI and IOT. Currently, Siegfried is leading a team of innovation specialists across EMEA, building new capabilities and digital road maps.