“CxOs face a real risk of operating in a bubble and never seeing the actual world their workers face”
– BCG, 2023
55% of frontline workers are looking to leave their jobs in the next 6 months [BCG, 2023]. Despite, the corporate world having undergone significant digital transformation, frontline workers still find themselves operating in the dark ages, lacking flexibility and modern tools available to their corporate counterparts.
Yet, many organisations risk to fail their digital transformation by neglecting a big part of their workforce. Shifts are still being planned on whiteboard, information being passed through many hands and holidays being requested via text, hindering productivity, collaboration and causing high turnover. Senior executives are struggling to reach their frontline employees and as a result 66% of frontline workers feel disconnected from the central office [HBR, 2022].
The clock is ticking for organisations to secure an indispensable part of the business. How can you close the digital gap and embrace technology holistically to satisfy your frontline employees while securing the digital transformation of your business?
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