More than 80% of companies aspire to CX leadership, but only 1 in 5 deliver.
What’s your market position?
Join CX Leaders Forum with Exclusive Forrester Insights
15 March | The Battery | San Francisco
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The CX Leaders Forum is uniting some of the city’s most forward-thinking CX leaders for exclusive, insightful presentations, followed by networking cocktails at The Battery in San Francisco. We’ll also be joined by some of Forrester’s most insightful analysts, who promise to share exclusive findings from their most recent research.
Forrester has also kindly offered to share a copy of it’s upcoming CX research with each guest, free of charge on publication.
The value of CX is no secret, so why do so many organizations continue to underperform here? And, why are forward-thinking marketing and CX leaders now saying their choice of technology may be the single most important indicator of success?
Customer experience is the currency for business growth. Indeed, Forester has found companies delivering best-in-class CX today are achieving 5x revenue growth over those that wait. Yet although 84 percent of companies aspire to be a CX leader, only 1 in 5 delivers a good or great customer experience.
Join our CX Leaders Summit to discover how industry-leading companies are innovating to satisfy customer expectations not only to survive but to thrive in our fast changing, data-driven world.
Our program starts at 3pm and the agenda includes the following:
Keynote: Brendan Witcher, a CX Analyst from Forrester Research, who will share his custom research and insights on the trends and drivers fueling CX investment decisions.
Case Study: Bringing the next generation of CX to life
Insights: Insights from CX Technology Specialist Billy Bosworth, CEO of Datastax
Networking Drinks: Cocktails beginning at 6pm
If CX innovation is top of your agenda, you need to be around our table. To learn more about the event and request your official invitation, contact Lindsay at firstname.lastname@example.org.