In 2023, fast-growth banking and insurance firms are facing a high-wire act. The current economic downturn means more than ever they must operate efficiently to survive. But this must be done without compromising customers’ experience. Given just a 5% increase in customer retention rates lead to an increase in profits of 25%, it’s a high- stakes game with no room for error [FORBES, 2023].
But many are grappling with a losing hand. They’re operating with a mismatch of fragmented systems; siloed and operated by different vendors, damaging productivity and profitability. And, given 70% of banking and insurance customers need two or more channels to solve their issues [FORBES 2023], customers need a frictionless experience.
You should never have to choose between customer service and profitability but to reach a happy medium, you must carefully consider: how can your organisation break free from outdated legacy systems that are holding you back from delivering exceptional customer experience and harming your bottom line?
We’re committed to supporting our society and environment. When you attend a Change Makers Club event, we pledge to neutralise your carbon footprint. To offset your travel or energy usage we will plant a tree via One Tree Planted. Once mature, the average tree has a net absorption of 30 kg of CO2 per year, which equates to 227 miles of travel by car or 96 hours of office usage. You can see our maths here.
Learn more here: https://onetreeplanted.org/