” Y o u r c u s t o m e r s e x p e c t y o u t o k n o w t h e m .
E x p e c t a t i o n s s e t b y G o o g l e a n d A m a z o n .
N o w t h e y e x p e c t t h e s a m e f r o m e v e r y b r a n d ,
i n c l u d i n g y o u r s “
Coming out of the last crisis, companies who provided the best customer experience grew the best too; 3X faster than the rest. They understood the importance of staying close to the customer and exceeding their expectations, principles that hold true during the recovery from the pandemic. However, this time the world has gone digital and the consumer’s expectations are much higher.
Speed, resilience and data will be crucial factors. And yet, most still struggle to build data into their business strategies and, conversely, to align their data efforts to the needs of the business. When integrated properly, data accelerates business growth and profitability by improving the processes and empowering the people needed to execute them.
Join us to explore how to become a data led business and discuss the questions below:
#1 Why is building a single customer view crucial for your competitiveness in 2021?
#2 What is the road-map to becoming a data-led business?
#3 How do you get buy-in from the C-Level and from employees?