Leveraging Technology for Seamless Subscriber Satisfaction

Virtual Private Roundtable

Tuesday 28th November

2:00pm – 3:00pm EST

“Done right, subscription businesses can provide consumers with value, convenience, and personalized offerings while fostering stability and growth.”


– McKinsey [2023]

In the fiercely competitive subscription market, organisations are engaged in a relentless battle for market share. With new offerings emerging daily, investment in skilled personnel and innovation has become a non-negotiable to stay ahead of the competition. Especially given 51% of subscribers cite their main reason for not cancelling is to avoid missing out on its original content [Forbes, 2022].


However, 60% still rely on outdated homegrown systems as the backbone of their services [Forbes, 2022]. From inadequate payment processing capabilities to compliance issues and a lack of subscriber analytics, these systems may have served their purpose in the past but now they not only raise doubts about their ability to scale and meet the demands of today’s customers but also divert valuable engineering resources away from innovation.


The time to act is now. Organisations with the right technology at their disposal will not only retain their hard-earned consumers but also elevate their services to new heights, setting themselves apart as industry leaders. How will you leverage technology to create a frictionless streaming experience that retains and satisfies hard-earned consumers?


Senior decision-makers with a focus on Product, Strategy, Growth and Technology within the subscription industry. This discussion will be valuable to you if you’re looking to evolve your offering and move away from a one size fits all experience. 

Attendance is capped to ensure every participant is able to contribute. The meeting is only open to invited participants or those who have been referred by a colleague or our partner, Recurly.


A special thank you to Recurly for their continued support of the Change Makers Club. Recurly is a leading technology-focused company that specialises in subscription and billing platforms for software, media, consumer goods, financial services, and insurance industries. Established over 14 years ago, their vision is to drive businesses to grow their recurring revenue faster, smarter, and stronger. Recurly is trusted by leading brands looking to grow the lifetime value of every subscriber. You can read more about their report here.


All of our roundtables are focused, collaborative and informative. Thanks to a chaired and moderated discussion you will: gain insights and ideas from thought leaders within the subscription economy, benchmark your own plans within a collaborative and confidential environment and network with an exclusive group of senior executives in similar size organisations to you.

The Team

jh profile pic

James Harris


George Parry

Club Director

Hope Onderdonck

Club Director

Elle Brasier

Head of Operations



We’re committed to supporting our society and environment. When you attend a Change Makers Club event, we pledge to neutralise your carbon footprint. To offset your travel or energy usage we will plant a tree via One Tree Planted. Once mature, the average tree has a net absorption of 30 kg of CO2 per year, which equates to 227 miles of travel by car or 96 hours of office usage. You can see our maths here.


Learn more here:

If you have a question about attendance, please contact me:


George Whittington

Club Director, Change Makers Club


Tel: +44 (0) 758 225 6272


Address: 18-20 Huntsworth Mews, Marylebone NW1 6DD