‘When firms prioritize automating the right types of workflows and processes, they can expect to achieve numerous benefits, such as enabling their innovators, driving productivity, and enabling automation today with room to scale in the future. These benefits play out across myriad metrics, with the senior executives surveyed seeing improved CX (50%), cost savings (46%), efficiency savings (44%), and increased revenue (42%) [Forrester, 2020].’


As attention turns to 2021 and the year ahead, senior executives are being asked to build resilience into their business plan. The world will likely flip back and forth into lock down, so it’s vital that every business, every process and every person is able to work in whichever world we find ourselves.


Automation is a key enabler for this new and unpredictable reality, allowing you to operate smoothly during periods of disruption and dramatic change. Customer demands will be met, operations will be more effective, and businesses will be able to thrive. According to Forrester’s 2020 survey, automating customer engagement workflows has been a clear priority; many organizations have already automated customer experience (62%) and customer relationship/retention workflows (51%). But large gaps remain where these workflows are only partially automated, meaning enterprises still have a long road ahead of them on their journey toward end-to-end digital workflow automation.


To achieve these outcomes successfully you need think about process transformation and not simply pockets of automation. What is the best way to make your business “resilient and ready” for 2021?

Who Should Attend?

Senior decision makers and other top-executives, including industry-wide thought leaders from enterprise level organisations.


Attendance is capped to ensure every participant is able to contribute. The meeting is only open to invited participants or those who has been referred by a colleague or our partner, Kofax.


Kofax software enables organizations to Work Like TomorrowTM – today.


Their Intelligent Automation software platform helps organizations transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. They combine RPA, cognitive capture, process orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability.

What is the experience?

All of our virtual roundtables are focused, collaborative and informative. As a participant you join via video and – thanks to a chaired and moderated discussion – take away actionable ideas to implement within your business and with your customers.


Prior to the virtual meeting taking place, each attendee is interviewed to understand their interests and perspective. Those who register early will also contribute towards the insight report, which will be published prior to the virtual meeting and will be the focus of the discussion.


The Team

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James Harris

Gina profile

Georgina Hayes

Club Director
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Philippa Brown

Research Director
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Joe Scothern

Research Director
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Matt Hearne

Executive Director

Elle Brasier

Operations Manager

If you have a question about attendance, please contact me:


Georgina Hayes

Club Director, Change Makers Club


Tel: +44 (0) 20 3322 6788

Email: ms@changemakersclub.com

Address: 18-20 Huntsworth Mews, Marylebone NW1 6DD