“By 2022, 50% of large organizations will have failed to unify engagement channels, resulting in a disjointed and siloed customer experience that lacks context” [Gartner, 2021]


89% of Consumer Product companies say COVID-19 is driving their organisation to optimise their supply chain for omnichannel much faster than anticipated. With physical stores set to reopen on April 12th, coupled with today’s consumer using 3 to 5 different channels per purchase [McKinsey, 2020], 2021’s leading B2C players will facilitate, and not impede, their customers’ buying journey.


Despite this urgent imperative, Consumer Product companies are frequently hamstrung by their legacy IT & Logistics infrastructure. They cannot respond quickly enough to customer demands, handle enquiries or guarantee product availability across multiple channels. With 56% of consumers expecting to use multiple channels after the lockdown [McKinsey, 2020] modernisation is needed to meet this demand and avoid lost sales.


The end of the UK lockdown will present a priceless opportunity for forward-thinking organisations. As a senior executive, how will you ensure you are ready for this new world of retail?

Who Should Attend?

Senior decision makers and other top-executives, including industry-wide thought leaders from enterprise level organisations.


Attendance is capped to ensure every participant is able to contribute. The meeting is only open to invited participants or those who has been referred by a colleague or our partner, RingCentral



A special thank you to RingCentral for their continued support of the Change Makers Club. RingCentral is the industry leader for providing cloud-based communications and collaboration solutions for businesses.

What is the experience?

All of our virtual roundtables are focused, collaborative and informative. As a participant you join via video and – thanks to a chaired and moderated discussion – take away actionable ideas to implement within your business and with your customers.


Prior to the virtual meeting taking place, each attendee is interviewed to understand their interests and perspective. Those who register early will also contribute towards the insight report, which will be published prior to the virtual meeting and will be the focus of the discussion.


The Team

jh profile pic

James Harris

Gina profile

Georgina Hayes

Club Director
PB profile

Philippa Brown

Research Director

Camilla Jørgensen

Research Director

George Parry

Research Director

Elle Brasier

Operations Manager

If you have a question about attendance, please contact me:


Georgina Hayes

Club Director, Change Makers Club


Tel: +44 (0) 20 3322 6788

Email: ms@changemakersclub.com

Address: 18-20 Huntsworth Mews, Marylebone NW1 6DD