Over the last decade, businesses have prioritized driving sales through volume, a strategy that over 70% of today’s buyers say no longer meets their needs [McKinsey, 2023]. Increasingly, it has become clear to sales leaders that a genuine understanding of a buyer’s individual and organizational challenges is the route to success.
However, delivering a personalized, high-quality sales experience at scale is no easy feat. Sales leaders are finding themselves hamstrung by a lack of visibility into both the effectiveness of their initiatives and the performance of their team, meaning too much time is spent on strategic focuses rather than understanding actual sales interactions. And with 83% of sales leaders reporting that their teams struggle to adapt to meet changing customer needs and expectations, the opportunity for increased revenue remains out of reach for many [Gartner, 2023].
With those that are getting it right generating 40% more revenue compared to their competitors, a volume-driven approach is no longer tenable [McKinsey, 2023]. So, how can you leverage AI to scale what doesn’t scale and help your team understand, differentiate, and deliver in a business environment where buyers are more informed and less confident than ever before?
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