HUMAN TO HYBRID
Virtual Private Roundtable | Tuesday 23rd April | 13:00pm – 14:00pm EST
“Loyal employees in any company create loyal customers, who in turn create happy shareholders.”
– Richard Branson
Customer expectations are at an all-time high. They demand not just satisfaction but delight from the speed, convenience, and helpfulness of customer service interactions. Given those with highly rated CX see 25% higher profits and have employees who are 60% more engaged [Forbes, 2023], recognizing that outstanding customer experience is rooted in superior employee experience is crucial.
However, despite the clear connection between employee empowerment and enhanced CX, many business leaders remain on the fence about investment in technologies. Those going above and beyond though are looking to emerging technology and reaping the rewards. Organizations using Gen AI to power their customer interactions see a 30% reduction in response times and a 300% increase in contact center productivity [Forbes, 2024].
A synergy between a human touch and AI technologies promises a competitive advantage: elevating both CX and EX while simultaneously boosting revenue. How can you seamlessly integrate Gen AI into your existing tech stacks to create a frictionless CX?
ATTENDEES
Senior decision-makers from large organizations with a focus on Contact Center, Customer and Digital. This discussion will be valuable to you if you’re looking to you’re looking to use emerging technology to build a frictionless CX.
Attendance is capped to ensure every participant is able to contribute. The meeting is only open to invited participants or those who have been referred by a colleague or our partner, Uniphore.
OUR CLUB PARTNER
A special thank you to Uniphore for their continued support of the Change Makers Club.
Uniphore is a leader in the AI and technology space that helps enterprise-size organizations drive seamless customer experiences and deliver strategic business outcomes from every customer interaction.
THE EXPERIENCE
All of our roundtables are focused, collaborative and informative. Thanks to a chaired and moderated discussion you will: gain insights and ideas from thought leaders within the subscription economy, benchmark your own plans within a collaborative and confidential environment and network with an exclusive group of senior executives in similar size organizations to you.
The Team
James Harris
Founder
George Parry
Club Director
Hope Onderdonck
Club Director
Elle Brasier
Head of Operations
OUR SUSTAINABILITY PLEDGE
We’re committed to supporting our society and environment. When you attend a Change Makers Club event, we pledge to neutralise your carbon footprint. To offset your travel or energy usage we will plant a tree via One Tree Planted. Once mature, the average tree has a net absorption of 30 kg of CO2 per year, which equates to 227 miles of travel by car or 96 hours of office usage. You can see our maths here.
Learn more here: https://onetreeplanted.org/
If you have a question about attendance, please contact me:
Hope Onderdonck-Young
Club Director, Change Makers Club