Virtual, private roundtable 1-2PM (CST) JUL 20

“By 2022, 50% of large organizations will have failed to unify engagement channels, resulting in a disjointed and siloed customer experience that lacks context”

[Gartner, 2021]


Customers that have an exceptional purchase experience spend 140% more and remain more loyal to brands than those with a poor experience [Deloitte, 2021]. With the vaccine set to reopen stores, coupled with today’s consumer interacting with 3 to 5 different channels per purchase [McKinsey, 2021], 2021’s leading retailers will deliver value and a seamless experience across all digital and physical touchpoints.


Despite this urgent imperative, organizations are frequently hamstrung by their legacy IT infrastructure that cannot synergise retailers online and physical assets, resulting in technical redundancy, increased cost, and poor customer experience. With 56% of consumers planning on using omnichannel retail post-pandemic [McKinsey, 2020], modernising IT & Communication infrastructure to meet this demand must become a priority in 2021.



The end of the US lockdown presents a priceless opportunity for forward-thinking retailers. As a senior executive, how will you ensure you are ready for this new world of business?

Who Should Attend?

Senior technology and customer-focused decision makers who are responsible for defining strategy and implementing best practice within enterprise-scale Retail and Restaurant organizations across North America.


Attendance is capped to ensure every participant is able to contribute. The meeting is only open to invited participants or those who has been referred by a colleague or our partner, RingCentral



A special thank you to RingCentral for their continued support of the Change Makers Club. RingCentral is the industry leader for providing cloud-based communications and collaboration solutions for businesses.

What is the experience?

All of our virtual roundtables are focused, collaborative and informative. As a participant you join via video and – thanks to a chaired and moderated discussion – take away actionable ideas to implement within your business and with your customers.


Prior to the virtual meeting taking place, each attendee is interviewed to understand their interests and perspective. Those who register early will also contribute towards the insight report, which will be published prior to the virtual meeting and will be the focus of the discussion.


The Team

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James Harris


George Parry

Club Director
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Philippa Brown

Research Director

Camilla Jørgensen

Research Director
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Georgina Hayes

Research Director

Elle Brasier

Operations Manager

If you have a question about attendance, please contact me:


George Parry

Club Director, Change Makers Club


Tel: +44 (0) 7715 330012


Address: 18-20 Huntsworth Mews, Marylebone NW1 6DD