Growing numbers of companies are coming to recognize the benefits of customer-centric strategies, especially in terms of growth and profitability. However, too many CX transformations focus exclusively on external customers leaving out important internal customers – employees. Yet research demonstrates that productivity improves by as much as 20 – 25 percent...
Artificial Intelligence is already a success story, with Google’s AI recently slashing 40% off the company’s energy costs. Fear it or love it, everyone is going AI mad – McKinsey estimates that tech giants invested $30bn in AI in 2016, and external investment topped $8bn. Little...
‘Fake news’: a term largely popularised by President Trump, its origins could lead you to believe it represents merely a political problem. But don’t be fooled. In its internet form, fake news is faster, more accessible and disguisable than ever before, and it can wreak havoc in the corporate domain. [unordered_list...
Although CI has the potential to fuel service to new heights, mismanaged data can lead to serious ramifications that arise from inaccurate insights. Backlash can be swift as awareness around privacy issues grows; share prices, revenue, reputation and even the survival of companies rest on...
[button size="large" target="_self" hover_type="default" font_style="normal" font_weight="700" text_align="center" text="Download Now" link="http://ci201.actonsoftware.com/acton/attachment/25574/f-001a/1/-/-/-/-/Hidden%20Edge%20CI%20Report%20May%202017.pdf" color="#ffffff" hover_color="#ffffff" background_color="#dd9933" hover_background_color="#dd9933" hover_border_color="#dd9933" border_radius="3" border_color="#ffffff"] The times of the linear buying process and the traditional sales funnel are past. In its place, is a multi-faceted, highly adaptable customer experience. And, those who are winning...
The value of CX is no secret, so why do so many organizations continue to under-perform here? And, why are forward-thinking marketing and CX leaders now saying their choice of technology may be the single most important indicator of success?...
The value of CX is no secret, so why do so many organizations continue to underperform here? And, why are forward-thinking marketing and CX leaders now saying their choice of technology may be the single most important indicator of success?...
The value of CX is no secret, so why do so many organizations continue to under-perform here? And, why are forward-thinking marketing and CX leaders now saying their choice of technology may be the single most important indicator of success?...
The value of CX is no secret, so why do so many organizations continue to under-perform here? And, why are forward-thinking marketing and CX leaders now saying their choice of technology may be the single most important indicator of success?...
The value of CX is no secret, so why do so many organizations continue to underperform here? And, why are forward-thinking marketing and CX leaders now saying their choice of technology may be the single most important indicator of success?...